AI-based smart assistant for e-commerce that automates product recommendations, live chat, and customer support to drive conversions and improve CX
Product Category
Ecommerce and Customer Support
Product Subcategory
AI Functions
Conversational assistant that answers product questions, compares items, and recommends options using store data
Always on chat that handles FAQs, order status, returns, and exchanges with human handoff for complex cases
Personalization based on catalog attributes and customer context
Multilingual responses and knowledge base support
Analytics that highlight topics, satisfaction, and conversion impact
Product Core Functions
Cleed.ai provides an AI assistant for ecommerce and corporate sites that combines product guidance with customer service. After connecting your store data and knowledge sources, the assistant can answer detailed product questions, suggest alternatives, check availability, and guide buyers through size, fit, or compatibility. For service tasks, it recognizes common intents such as track my order, return an item, or edit an address, then resolves or routes the request and maintains context for a smooth handoff to staff when needed.
The system is built to be available around the clock, which reduces wait times and lifts conversion while lowering basic ticket volume. Teams manage content and performance from an admin panel that includes conversation history, responses to tune, and metrics for engagement and sales influence.
Cleed.ai also offers a live shopping module that lets staff stream product demos, replay sessions, and collect feedback so shoppers can interact and purchase without leaving the experience. Integrations bring catalog, inventory, and order data into the assistant so answers remain specific and accurate. Pricing is presented as a monthly subscription that scales by traffic and selected apps. The result is a digital advisor that blends guided selling with automated support and gives small teams a practical way to improve customer experience without adding headcount.
Key Features
24 by 7 AI chat for sales and support
Product catalog integration for specific answers and recommendations
Order tracking, returns workflows, and human escalation
Live shopping with streaming and replay
Admin console with conversation logs and analytics
Multilingual support and brand styling
Shopify integration and use case guides
Ease Of Use
Setup — Easy for an ecommerce manager: Connect the store, import FAQs and policies, embed the widget, set escalation rules. Same day launch is realistic.
Daily use — Easy for support and merchandising: Review conversations, update answers, monitor topics and conversions, run a live session when needed.
Collaboration — Easy to moderate for support and marketing: Shared console, notes, and handoffs keep teams aligned. A short walkthrough gets each role comfortable.
Integrations — Moderate for an operator: Shopify connects quickly. Mapping catalog fields and order events takes a couple of hours and you are operational.
Admin — Light to moderate for a manager: Maintain knowledge articles, monitor analytics, refresh product attributes, and review access. Ongoing upkeep stays light once flows are set.
Use Cases
DTC brands and online retailers that want guided selling and faster answers
Marketplace sellers who need product specific support without growing headcount
Ecommerce support teams reducing ticket volume from order status and returns
Merchandising and marketing teams running live demos and capturing feedback