AI-powered reputation platform that automates review solicitation and sends alerts for new ratings across platforms
Product Category
Reputation and Patient Experience
Product Subcategory
AI Functions
AI based sentiment analysis classifies patient comments to surface issues and wins
Comment intelligence highlights themes by provider, department, or location
Smart alerts for negative feedback and low sentiment to speed outreach
HIPAA compliant processing across feedback and review workflows
Product Core Functions
RepuGen helps medical organizations generate more public reviews, capture private feedback, and track patient experience from one dashboard. Practices invite patients by text and email after visits. Satisfied patients are guided to leave reviews on sites like Google, Healthgrades, and Yelp, while dissatisfied patients are routed to a private survey so staff can follow up before issues escalate.
A unified inbox centralizes reviews and feedback across platforms. Teams can monitor and respond, measure trends, and showcase top testimonials on their website with customizable widgets. Patient Satisfaction Insights break down feedback by provider or department so operations leaders can pinpoint where service is improving or slipping.
Optional add ons expand outreach and visibility. Marketing tools support broadcast email or SMS campaigns, automated patient referral requests, and NPS reporting to track loyalty. A Listings Management add on synchronizes profiles and updates across dozens of directories to improve local search performance. Many practices connect their EMR to automate sending invitations and reduce manual list uploads.
Reporting rolls up review volume, average ratings, sentiment by topic, and response times. Multi location workflows support role based access and benchmarking across sites or specialties. The platform’s healthcare focus includes HIPAA compliant data handling and controls suited to clinical environments.
Key Features
Automated review requests by SMS and email
Centralized review monitoring and response workflows
Website widgets to publish and rotate best reviews
Patient Satisfaction Insights with AI sentiment trends
NPS surveys and referral request campaigns
Optional Listings Management across 50 plus sites
Optional EMR integration to automate invitations
Ease Of Use
Setup: Add providers and locations, import recent patients or connect your EMR, link Google and other profiles, enable invite templates, and place a review widget. Same day value is realistic.
Daily workflow: Front desk or coordinators send invites, watch new reviews, respond from the dashboard, and follow up on low sentiment alerts. Marketers run scheduled campaigns and refresh testimonials on the site.
Team onboarding: Staff learn role based queues quickly using templates and canned responses. A short walkthrough gets each role comfortable.
Tool integration: Connect EMR for automated sends where supported. Turn on listings sync, and paste widget code into your CMS. Validate one visit to invite to review flow and you are operational in a couple of hours.
Admin demand: Light to moderate. Maintain users and locations, tune invite rules, review sentiment reports, manage directory sync, and audit response SLAs.
Use Cases
Multi location medical groups and hospital service lines
Dental, ortho, and oral surgery practices
Behavioral health and psychiatry clinics
Urgent care and primary care networks
Med spa and elective procedure providers