From Sunoh medical scribe to image‑AI fax handling and no‑show prediction, eClinicalWorks’ AI bundle delivers – less paperwork, smarter scheduling, faster patient care
Product Category
AI-Powered Practice Management/EHR
Product Subcategory
AI Functions
Eva in-EHR virtual assistant for context-aware chart search, comparisons, and quick actions
PRISMA AI that summarizes external records and highlights key history from networks and payers
Sunoh.ai ambient medical scribe for automatic visit transcription and SOAP-style note drafts
AI-assisted RCM that automates coding, eligibility, claims, and denial workflows
Automated Playlists and RPA to streamline repetitive navigation and close care gaps
Product Core Functions
eClinicalWorks is a cloud EHR and practice management suite that connects documentation, scheduling, billing, and patient engagement. Core charting includes templates, orders, e-prescribing, flowsheets, and device-friendly access. Eva, the embedded assistant, retrieves histories, compares prior notes, and executes common actions without leaving the visit screen. PRISMA aggregates longitudinal data from participating EHRs, payers, and wearables, then surfaces it in a searchable timeline so clinicians see a complete picture at the point of care.
Patient engagement runs through healow: Open Access online scheduling, Patient Portal and app, TeleVisits, and self check-in. These tools reduce phone traffic, improve show rates, and keep communications within one ecosystem. For documentation speed, practices can add Sunoh.ai to capture live conversations and generate structured notes for quick review and filing.
Billing can be handled in-house with PM tools or outsourced through eClinicalWorks RCM services. AI-enabled workflows automate eligibility, coding support, claim scrubbing, and denials follow-up to shorten days in A/R. For analytics, eBO delivers canned and custom reports, scheduling, and secure distribution.
Everything is delivered in the eClinicalWorks Cloud, backed by Microsoft Azure, with elastic capacity, managed updates, backups, and high availability. The result is a unified platform that supports small clinics through enterprise groups with connected clinical, front office, and revenue operations.
Key Features
Cloud EHR and Practice Management with mobile and tablet apps
Eva assistant inside the chart; Sunoh.ai ambient scribe add-on
PRISMA health information search and summarized insights
healow Patient Portal, Open Access online scheduling, TeleVisits, and check-in
Integrated PM and optional end-to-end RCM services
eBO analytics and scheduled reporting
Microsoft Azure cloud hosting with backups and scale
Ease Of Use
Setup: Provision cloud tenancy, import providers, connect labs and payers, enable healow modules, and choose templates. Same day pilot clinics are feasible; broader rollout follows a phased plan.
Daily workflow: Clinicians document with templates, use Eva for quick lookups, file Sunoh-drafted notes, e-prescribe, and review PRISMA summaries. Front desk manages online scheduling and check-in; billing works claim queues.
Team onboarding: Role-based training for clinicians, front desk, and billers with tip sheets and preset macros; most users reach confidence within a couple of sessions.
Tool integration: HL7/FHIR connections for labs, imaging, registries, clearinghouses, and payers; patient engagement via healow; CSV/API options for data exchange. Validate one visit-to-claim and one portal scheduling flow and you are operational in a couple of hours.
Admin demand: Moderate. Maintain users, payer enrollments, interfaces, templates, security, update testing, and reporting schedules.
Use Cases
Primary care and multispecialty ambulatory groups
Urgent care and walk-in clinics with telehealth needs
FQHCs and community health centers seeking robust engagement tools
Specialty practices that rely on external record retrieval and structured notes
Organizations outsourcing or modernizing revenue cycle