AI-driven feedback platform that helps brands collect, analyze, and act on customer sentiment through conversational surveys and real-time response analysis
Product Category
Customer Support
Product Subcategory
Customer Feedback Management
AI Functions
- Converts private customer feedback into polished public reviews
- Analyzes satisfaction scores to surface best and worst customer comments
- Auto-generates responses and smart reply recommendations
- Flags sentiment trends and alerts for follow-up opportunities
- Suggests incentives (e.g., coupons) tied to feedback events
Product Core Functions
Spokk equips businesses with an intelligent system to collect feedback via QR codes, links, or forms, and seamlessly transform that feedback into high-impact public reviews. The AI platform categorizes feedback sentiment, crafts public-ready reviews, and provides response suggestions. It integrates with CRM and marketing tools, engages customers post-interaction, and offers dashboards to monitor performance over time—accelerating review acquisition and enhancing brand reputation.
Key Features
- Effortless Feedback Collection: Deploy surveys via QR, email, SMS, or receipt links
- AI Review Generator: Turns private feedback into formatted public reviews
- Sentiment Mining & Scores: Automatically gauges satisfaction and flags trends
- Smart Reply & Incentive Engine: Suggests reply drafts and promotional offers
- Performance Dashboard: Tracks feedback volume, sentiment shifts, and review growth
- Multi-Channel Sharing: Publishes reviews to Google, Yelp, Facebook, and other platforms
Use Cases
- Local Shops & Restaurants – Generate more Google and Yelp reviews from in-store patrons
- Service Providers (e.g., salons, clinics) – Turn appointment feedback into public testimonials
- E-commerce Brands – Automate review gathering after product delivery
- Hospitality Venues – Use post-stay feedback to boost hotel or B&B review presence
- SMB Marketing Teams – Monitor customer sentiment and amplify positive experiences
Conclusion
Spokk is a smart, low-effort solution for businesses seeking to boost their online reputation through customer feedback. By automatically converting private insights into polished public reviews—and guiding responses with sentiment analysis and incentives—Spokk helps scale social proof while saving staff time. Ideal for SMBs relying on local reviews, it addresses both feedback capture and brand amplification. For larger enterprises, deeper CRM integration and multi-site coordination may be needed, but for most use cases, Spokk offers a compelling, value-packed tool to improve visibility and trust.